Warranty

1. This warranty will apply only if you have purchased from us or our authorized dealer, and will apply only to the original purchaser who acquires the product for his or her own use. 

2. WARRANTY PERIOD: we warrant that our products will be free from defects in materials and workmanship under normal use as described in the published product documentation. Please visit each product page for its specific warranty period. 

3. WARRANTY: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if products fail to be of acceptable quality and the failure does not amount to a major failure. 

4. To the extent permitted by any applicable local law: 

a. Our obligations under this Limited Warranty are limited to the repair, replacement or refund of covered parts that prove defective under normal use during the Limited Warranty and does not extend to any claim for damages that you or any other person may have for any loss (including without limitation consequential damages or loss of profit, freight/shipping or travel costs), or damage howsoever caused whether or not such loss or damage arises as a result of any defect in the product or from the failure or omission on our part to comply with any obligation at law; 

b. In replacing a defective product under the Limited Warranty, we may, at our discretion, substitute a model of equivalent nature where the exact model is unavailable; 

c. This Limited Warranty does not apply to damage caused by failure and damage caused by improper use and abuse, fair wear and tear, accidents, misuse (including failure to follow instructions regarding care and maintenance of the product), neglect, disassembly, alterations or external causes such as, but not limited 

to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the product (if applicable), and extreme thermal or environmental conditions; 

d. We may elect, at our discretion and as an alternative to repairing or replacing a defective part, to refund the cost of the relevant product upon it being returned to us; and 

e. This Limited Warranty does not extend to any products acquired for the purposes of re-supply, or for use in manufacturing, or repair processes. 

5. This warranty may be claimed by: returning the product to its place of purchase, with a detailed proof-of-purchase clearly showing the date and detail of the purchase; 

6. If you have any questions concerning this warranty policy, you may contact us in writing: email: [email protected] 

TO THE EXTENT PERMITTED BY LAW, ADVENTURE TRADING USA LLC, ITS SUBSIDIARIES AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. ADVENTURE TRADING AUSTRALIA PTY LTD AND ITS SUBSIDIARIES’ RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO ITS CUSTOMERS UNDER THIS DOCUMENT. 


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